Exchange Policy

At DORI, we want you to shop with confidence. All products purchased from dori.pk can be exchanged within 7 days of purchase, provided that:

• The item is faulty, damaged, or defective at the time of delivery.
• The item does not match the original product specifications or is not the same as what you ordered.

To raise a dispute, you must notify us within 3 days of delivery by writing to sales@dori.pk or calling us at +92 321 0014333. Each case is reviewed individually, and we strive to be fair to both our customers and our brand.

If you receive a defective, faulty, or damaged item, we will send you a replacement (both domestically and internationally). Before processing any claims, you may be required to email photographic evidence of the product to sales@dori.pk within 14 days of purchase.

Non-Exchangeable Items

There are certain cases where exchanges cannot be supported, including (but not limited to):

• Exchange request made after the specified time frame.
• The product is damaged due to use.
• The product has been altered, customized, or tampered with.

Note: For hygiene and safety reasons, no exchange or replacement is applicable on accessories or limited-edition graphic products.

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Refund Policy

We do offer refunds under the following circumstances:

• You received a damaged product.
• The product is not the correct size, color, or style, and we are unable to facilitate an exchange.

Please note:

• Shipping and handling charges are non-refundable.
• Refunds are processed within 7–10 working days.